Frequently Asked Questions
What is SipMADE?
SipMADE is a custom drinkware brand specializing in personalized mugs, tumblers, and bottles made to order. Each item is crafted specifically for you, combining clean design, durability, and meaningful customization.
How does customization work?
You can personalize your drinkware directly on the product page by adding names, text, design options (where available), or by uploading one or more custom images. Each customizable product includes an easy-to-use personalization process, allowing you to provide the necessary information while we take care of the rest. Because every item is both a product and a service, we take extra care to ensure you receive exactly what you requested—crafted with the highest quality standards.
Are SipMADE products made to order?
Yes. Every SipMADE item is produced only after an order is placed. This ensures your product is customized specifically for you and helps reduce unnecessary waste and overproduction.
Can I order without customization?
Some designs may be available without personalization, but SipMADE focuses primarily on custom drinkware. If a product offers a non-custom option, it will be clearly listed on the product page.
How long does production take?
Production typically takes 1–3 business days. Once completed, your order is shipped and delivery times vary depending on your location and selected shipping method.
Where do you ship?
SipMADE ships from and to the United States (at this time). Available shipping options and estimated delivery times are shown at checkout.
Can I change or cancel my order after placing it?
Because our products are made to order, changes or cancellations are only possible within a short window after purchase. Please contact us immediately if you need assistance, and we’ll do our best to help.
Do you accept returns or exchanges?
Due to the personalized nature of our products, we do not accept returns or exchanges for customization errors made by the customer or for buyer’s remorse.
If your order arrives damaged, defective, or incorrect, please contact us and we’ll make it right.
What should I do if my item arrives damaged or incorrect?
Contact our support team within 14 days of delivery, including your order number and clear photos of the issue. If approved, we’ll provide a replacement or refund at no additional cost.
Are SipMADE products dishwasher or microwave safe?
Care instructions vary by product type. Specific usage and care details are listed on each product page to ensure long-lasting quality.
Is SipMADE part of Kazper Vaden?
Yes. SipMADE is a brand operated by Kazper Vaden LLC, sharing the same values of intentional design, quality craftsmanship, and thoughtful living.
How can I contact customer support?
You can contact us through the Contact page, via the support email listed on our website, or using our live chat available in the bottom-right corner of the site. Customer support inquiries are typically answered within 24 hours.